Is the purchase instant?

All purchases need to wait several minutes. Also, depending on your verification status, we could require some additional information on your personal data, related to safety or fraud prevention measures. 

You must remember our opening customer service hours from Monday to Friday. Out of hours could delay the verifications or purchases.

Also, the payment reception varies depending on the payment method you choose to make the purchase. Purchases with credit or debit card are paid instantly, but bank wires or SOFORT Banking transfers need to be received in our bank account before processing your order.

This time lapse can vary depending on the country and bank that issues the bank transfer, the day and even the time of the day you make your payment. Due to this it is possible that your payment arrives after one day, two or more days.

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