When you send cryptocurrencies, you must always do it for the exact amount indicated in the transaction requested. If the amount you have sent is less than the amount requested, we will send you an automatic email with the instructions to send the remaining amount and thus proceed to complete the transaction you requested. It is not possible to make a partial payment.
In case the amount you have sent is higher than the one requested, we will have to ask the wallets provider for the amount sent in excess. This procedure requires that the supplier accesses its wallets manually, with the consequent risk that this entails. For this reason, we are charged a cost of 10% of the total amount sent for manual intervention, regardless of the amount that needs to be recovered, and we must pass this amount on to the balance recovered in your service request. The minimum amount to be recovered is 500€.