Sometimes, for example, when you request a recharge paid with cryptocurrencies, such as bitcoin, less quantity arrives in cryptocurrencies than requested in order to make the recharge.
There are several reasons for this, such as when the payment is made from a wallet of a company that charges commissions for sending to another wallet that is not from the same company. We recommend that you use your own wallets to avoid these commissions and ensure that the entire amount arrives.
The important thing is that you do not have to worry because you will be able to complete the payment and thus receive the service requested. Read the email the system will send you and follow the instructions to complete the payment.