After making the payment, if you have already verified your identity with us, the reception of the cryptocurrency usually takes 20-30 minutes on average. Please note that sometimes the blockchain can get congested, when there are many transactions, and could delay the reception.
If you are not yet verified, you must wait to receive the verification confirmation, and then our team members will validate the payment, it is from that moment on when you must wait those 20-30 minutes, on average, to receive your cryptos.
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